These Terms of Service (also called Terms of Use) are an agreement between you and Jin Seong Ahn, an individual developer based in Washington, United States, who operates ChatterPilot (“we” or “us”). They cover our website, desktop app, and mobile apps where available. Features and supported messaging services vary by platform. Mentioning a platform here does not mean that an app or feature has been released for it.
By creating an account or using ChatterPilot, you agree to these Terms. You must be at least 18 and legally able to enter this agreement. If you use ChatterPilot for an organization, you must have authority to act for it. Our Privacy Policy explains how we handle personal data; accepting these Terms does not replace any separate permission we ask for.
1. Your account and connected services
Use accurate account details and protect your device, sign-in and API keys. Sign-in options depend on your app version and may include Apple or Google. Tell us promptly if someone else gains access. You are responsible for activity you authorize, but this does not remove our responsibility for our own failures.
Only connect messaging accounts you are allowed to use. ChatterPilot is independent software. It is not made, sponsored or endorsed by WhatsApp, Instagram, Meta, Telegram, Tinder, Match Group, Apple or Google. Those services have their own terms and privacy policies. These Terms do not give you permission to break their rules, bypass restrictions, or access someone else’s account.
Third-party services can change, stop working with ChatterPilot, or restrict an account. We cannot promise continued access or compatibility. Use the free trial to check the features available on your device before buying. A disclaimer here does not replace any permission that we need from another service.
2. Software license
Except for apps licensed through Apple below, we give you a limited, personal, non-exclusive, non-transferable license to install and use ChatterPilot on devices you own or control while you comply with these Terms. Do not resell, sublicense, or copy the software, or reverse engineer it except where the law or an applicable open-source license allows it. Third-party and open-source components remain subject to their own licenses.
An app obtained through Apple’s App Store is licensed under Apple’s Standard End User License Agreement. These Terms govern the ChatterPilot service and do not replace that app license. If they conflict about the Apple app license, the Standard EULA controls. The store’s usage and payment rules also apply to purchases made there.
3. Translation and your messages
Your messages and other content remain yours. You give us the limited permission needed to process content for features you enable, deliver translations, handle support requests and keep the service secure. This is not permission to sell your conversations or use them to train our own models.
When automatic translation is enabled, eligible messages may be translated and retried in the background without a tap for every message. The source text, any context kept by your settings, and any translation preference needed for the request go to the selected provider. Lux uses OpenAI through ChatterPilot’s service. Google translation and supported personal API keys use the routes explained in the Privacy Policy. Turning translation off stops future translation requests; it cannot recall data already processed.
Translations can omit details or change meaning. Check important messages before relying on them or sending them. ChatterPilot does not provide legal, medical, financial or emergency advice. Obtain appropriate professional help for decisions in those areas.
You are responsible for having a lawful basis to process other people’s information, including any permission required to send their messages to a translation provider. Do not submit information you are not entitled to share. If you use ChatterPilot for a business, assess your own confidentiality and data-protection duties before connecting customer or employee conversations.
Your on-device chat archive is separate from your ChatterPilot account. Protect and back up local data where the app supports it. We cannot recover a local archive that we do not hold. Deleting ChatterPilot does not delete messages already delivered to other people or to connected messaging services.
4. Free trial, Plus and Lux
The standard offer is a 7-day trial with no payment card required. It starts when you first sign in to the app, not when you only visit the website. It includes Google translation and supported personal API keys, but no included Lux credits. Signing up again does not create a new trial: trial checks can recognize a previously used sign-in identity, device or linked account. The Privacy Policy describes those records.
Plus is a recurring subscription. The website’s standard USD price is $6.99 per month or $59.99 per year, with 3,000 Lux credits per monthly allowance period. A yearly payment still provides the allowance monthly. Unused monthly allowance does not roll over. Store prices, currency, tax and available offers can differ; the purchase screen shows the price and billing period that apply before you confirm.
Optional Lux packs are one-time purchases. The website’s standard USD packs are 1,000 for $4.99, 3,000 for $9.99, and 10,000 for $19.99, plus applicable tax. You can buy and use packs only while Plus is active. Purchased Lux does not expire just because Plus ends; it becomes usable again when you renew. Purchased credits are not cash, cannot be transferred or redeemed for cash, and are subject to the refund rules below. Account deletion has different consequences, described in section 8.
One Lux credit covers up to 1,000 billable input characters per translation operation, rounded up. This includes the selected source, any custom translation preference, and recent context actually kept for the request. Characters are counted as UTF-16 units after the applicable trimming, so some emoji count as more than one. Fixed system instructions, output, internal chunks, retries, repairs, failed translations and reused saved translations do not add credits. Google translation and local audio transcription use no Lux. Personal API providers may charge you separately.
The app’s cost controls may use Google instead of Lux for long incoming messages, or leave out older context. For a long outgoing message, the app can ask you to confirm the quoted Lux cost or choose Google. Your saved settings and the quote shown before an optional paid action determine the applicable choice.
When the trial or paid access ends, the app is locked until Plus is active again. This does not itself erase local chats or unlink messaging accounts. Your account’s server-confirmed access and balances determine what is available.
5. Renewals, cancellation and refunds
Plus renews automatically for the selected billing period until you cancel. The payment provider charges the amount disclosed at purchase or renewal. Cancel through the provider you paid: your ChatterPilot account for website purchases, Apple subscriptions for App Store purchases, or Google Play subscriptions if a Google Play purchase is offered. Cancel before the provider’s renewal deadline; for Apple, turn off renewal at least 24 hours before the current period ends. Uninstalling the app or signing out does not cancel a subscription.
Cancellation normally stops the next renewal and leaves access until the end of the paid period. Price changes follow the notice and consent requirements of the relevant store and applicable law. A free or discounted store offer, if offered, follows the duration and later price displayed by that store.
For website subscriptions, a monthly-to-yearly change applies immediately with credit for unused monthly time; a yearly-to-monthly change starts when the paid yearly term ends. The confirmation screen shows the amount and timing. App-store changes follow that store’s rules and confirmation screen. Avoid buying a second subscription through a different provider while one is already active.
Website purchases are final sale except where applicable law requires a refund or other remedy. We review billing errors and refund requests individually; there is no automatic money-back guarantee. For Apple purchases, request a refund through Apple. For Google Play purchases, use the store’s refund process or contact us where appropriate. Store refund rules and mandatory consumer rights take precedence over a conflicting final-sale statement. See our Billing & Cancellation policy.
Nothing here waives a statutory cooling-off period or rights concerning defective or misdescribed digital products. Where the law requires separate consent to immediate supply and acknowledgment of a lost withdrawal right, accepting these Terms alone does not provide that consent.
6. Acceptable use and reports
Do not use ChatterPilot for unlawful content, sexual exploitation of children, threats, harassment, fraud, impersonation, spam, infringement, or unauthorized surveillance. Do not attack the service, bypass safety or billing controls, farm trials, steal credentials, or automate abuse of connected platforms. Follow export and sanctions laws that apply to your use.
You can report a problem or abusive use through the app’s report tools or our contact page. Blocking or reporting in ChatterPilot may not remove content from the original service; use that service’s reporting tools when needed. We can investigate reports using information lawfully available to us and restrict ChatterPilot access when necessary. We do not routinely read an on-device conversation archive to moderate it.
7. Availability, warranties and responsibility
We aim to keep ChatterPilot working, but outages, provider changes and translation errors can occur. To the extent the law permits, the service is provided as available without promises of uninterrupted operation, perfect accuracy or fitness for every purpose. This does not exclude warranties or remedies the law gives you.
To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses, and our total liability arising from the service is limited to the greater of US$50 or the amount you paid for ChatterPilot in the 12 months before the event giving rise to the claim. These limits do not apply to fraud, deliberate misconduct, death or personal injury caused by negligence, or any responsibility that cannot legally be limited. Mandatory consumer protections, including responsibility for defective digital services, still apply.
8. Ending access and deleting your account
You can stop using ChatterPilot at any time. Request account deletion in the app or follow the account deletion instructions. Deletion ends access to the deleted account and its plan and credit balances, subject to the disclosed recovery period and mandatory rights. Ending Plus without deleting your account preserves purchased Lux.
Subscription cancellation and account deletion are separate actions. Manage renewal with the original payment provider, and contact us if the deletion screen refuses your request. We may retain limited records for disclosed recovery, fraud prevention, legal, accounting or dispute purposes as explained in the Privacy Policy.
We may suspend or end access for a material breach, non-payment, a security threat or a legal requirement. Where reasonably possible, we will explain the reason and how to contact us for review. We may act immediately where necessary to protect people or the service. Ending access does not remove refund rights or other rights that apply by law.
9. Governing law, disputes and changes
Washington State law governs these Terms, except that you keep any mandatory consumer protections under the law of the place where you live. This choice of law does not limit a right to bring a claim in your local courts where applicable law provides that right.
Contact us first so we can try to resolve a problem. This is not a requirement to delay an urgent claim or miss a legal deadline. These Terms do not require binding arbitration or waive a right to bring a claim in a court available under applicable law. You keep the mandatory protections and courts available to consumers where they live.
We will update the date above when these Terms change and provide appropriate notice of material changes before they take effect. Where your agreement is required, we will ask for it. Changes do not retroactively remove rights attached to an existing claim or purchase.
If a provision cannot be enforced, the remaining provisions continue where lawful. Failure to enforce a provision immediately is not a waiver. Any transfer of this agreement as part of a business sale remains subject to applicable law and your existing rights.
10. Contact
Legal notices: Jin Seong Ahn, 13710 Ash Way, Unit C1, Everett, WA 98204, United States.
Contact Jin Seong Ahn, the developer of ChatterPilot, through our contact form or admin@chatterpilot.com. Include enough information to identify the issue, but do not send passwords, full payment-card details or private conversations unless needed for your request.