Cancel any time
Paid ChatterPilot plans renew monthly until canceled. You may cancel through the billing portal. Cancellation stops the next renewal; paid access continues through the end of the current billing period.
Subscription refunds
Payments are generally non-refundable once a billing period begins, except where required by law. If you believe you were charged in error, charged more than once, or could not use the paid service because of a verified KOOMPANY outage, submit a billing request within 14 calendar days so we can review it.
Top-up credits
Top-up purchases are generally non-refundable after any of the purchased credits have been used. Duplicate or unauthorized charges will be investigated and refunded when verified.
Plan changes
Available upgrades or downgrades are managed through the billing portal. Stripe will display any immediate charge or credit before you confirm a change.
How to request help
Use the KOOMPANY billing contact form. Include the email used for purchase and enough information to identify the charge, but never send a full payment-card number.
Statutory rights
Nothing in this policy limits refund or cancellation rights that cannot legally be waived in your location.