Before you buy
The standard 7-day ChatterPilot trial starts when you first sign in to the app. No payment card is needed. Check the features on your device before buying Plus. The purchase screen shows the applicable price, currency, billing period, taxes and offer terms.
Plus renews automatically until canceled. Lux packs are one-time top-ups that can be bought and used only while Plus is active. Purchased Lux does not expire when Plus ends; it works again when you renew. The monthly Plus allowance does not roll over.
Website purchases
Website Lux packs and Plus payments are final sale and non-refundable, except where applicable law requires otherwise. There is no automatic money-back guarantee. We review billing errors and refund requests individually through the refund contact form. Include the charge date and product, but never your full card number.
Cancel website Plus from your account page before renewal to stop the next charge. Cancellation normally leaves access through the paid term and does not refund that term. A monthly-to-yearly change credits unused monthly time against the immediate yearly charge; a yearly-to-monthly change takes effect at the paid yearly boundary. Confirm the amount and date shown before agreeing.
Apple App Store purchases
Manage or cancel your subscription in Apple subscriptions. Turn off renewal at least 24 hours before the current period ends. To request a refund, use Apple’s purchase support. Apple applies its refund rules and applicable law. ChatterPilot’s website final-sale policy does not override Apple’s process.
Google Play purchases, if offered
Manage or cancel through Google Play subscriptions. Request a refund through Google Play’s refund process or contact us where appropriate. Google Play’s rules and applicable law control those purchases. This section does not mean an Android app is already available.
Cancellation, deletion and your rights
Uninstalling the app, signing out, or deleting a ChatterPilot account does not automatically cancel a store subscription. Cancel through the original provider. If you need to delete an account and the app refuses, request deletion here.
Nothing in this policy removes consumer rights, a statutory cooling-off period, or a remedy for defective or misdescribed services. Where a separate consent or acknowledgment is required for immediate digital supply, accepting our Terms alone does not waive that right. Store terms and mandatory law prevail over a conflicting final-sale statement.